Return & Refund Policy

As all of our artworks are made to order, we do not accept returns or exchanges for change of mind. Each piece is printed on demand specifically for your order, which means we are unable to restock or resell returned items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of receiving your order at contact@atelierventidue.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the damaged or incorrect item and its packaging

Once your claim has been reviewed, we will arrange a replacement or refund where appropriate at no additional cost.

Refunds

If your claim is approved, we will process your refund to your original payment method. Please note that it may take several business days for your bank or credit card provider to complete the transaction after the refund has been issued.

If you have any questions about your order or this policy, please contact us at contact@atelierventidue.com.